FAQs
Is your jewellery real 22ct gold?
Our jewellery is genuine 22ct gold-plated jewellery, meaning each piece is finished with a layer of beautiful 22ct gold to achieve the rich appearance of traditional Indian gold jewellery.
The base metal beneath the gold plating varies depending on the design and manufacturing requirements of the piece. Common base metals include high-quality materials such as 925 sterling silver, titanium, and other durable jewellery-grade metals chosen for their strength, longevity, and affordability.
This allows us to offer the luxurious look of traditional gold jewellery at a much more accessible price.
Will people be able to tell it isn't solid gold?
Our pieces are specifically selected and crafted to closely emulate the appearance of traditional Indian gold jewellery. The colour, shine, and finish are designed to mirror the look of solid gold, making them virtually indistinguishable to the eye in everyday wear.
Will the jewellery tarnish?
Our jewellery is designed for long-lasting wear and is made using high-quality materials and plating processes to help maintain its beautiful finish.
To maximise longevity, we recommend storing jewellery in its box when not in use and avoiding prolonged exposure to perfumes, lotions, cleaning products, and water.
How long does shipping take?
As every order is custom-made, please allow approximately 7–10 working days for production.
Once your order has been completed, it is typically dispatched the following working day.
Which courier do you use?
We ship all UK orders using tracked delivery services such as Royal Mail Tracked 48 or Evri Tracked.
Once your order has been dispatched, your tracking information will automatically be sent to you using the contact details provided at checkout.
Most deliveries arrive within approximately 48 hours after dispatch.
Does the jewellery come gift-ready?
Yes.
Every Mehru Gems order arrives beautifully presented in a luxury red velvet jewellery box inspired by the elegant presentation used by traditional Indian jewellers.
Whether you're purchasing for yourself or as a gift, your jewellery will arrive ready to present and enjoy.
Can I cancel my order?
Because every item is custom-made specifically for each customer, orders cannot be cancelled once production has begun.
If you need to make a change shortly after placing an order, please contact us as soon as possible and we will do our best to assist before production starts.
Do you accept returns or refunds?
As all items are custom-made to order, we do not accept returns, exchanges, or refunds simply because you have changed your mind.
However, if your item arrives faulty, damaged, or incorrect, please contact us within 3 days of delivery by email so that we can investigate and resolve the issue promptly.
Where a fault is confirmed, an appropriate remedy will be offered in accordance with your statutory consumer rights.
Can I exchange my jewellery?
Unfortunately, because all jewellery is made specifically to order, we are unable to offer exchanges.
Please ensure all order details are checked carefully before placing your order.
What happens if my parcel is lost?
If your tracking information shows no movement for 10 consecutive days, please contact us.
After investigating with the courier, we will arrange a replacement order where appropriate.
How can I contact Mehru Gems?
If you have any questions about your order, please contact our customer support team by email and we will respond as quickly as possible.
Email: support@mehrugems.com